Training course information


 

• Managing Successful Meetings
• Effective Email and Telephone Communication Skills
• Additional Courses
   

Managing Successful Meetings

Attending this course will help you ensure the meetings you attend are beneficial, productive and effective.  You will do this by working on the following:

• Pre meeting considerations
• Opening statements including ‘yes set’ pacing
• Statements and mutual benefit statements
• Styles of influencing
• Dealing with and raising objections
• Closing statements
   

Effective Email and Telephone Communication Skills

This course aims to help participants develop and enhance their telephone skills and email technique by working with them to:

• Gain deeper insights into key communication processes

• Utilise this understanding to improve email and telephone communication

• Increase competence and confidence when responding to angry, frustrated and emotional callers.
   

Further Information and Additional Courses

Please contact us for more information on either of these courses, or on our additional courses on:

• Conciliation Skills and

• Effective Letter Writing Skills.