Call us on
020 7837 2900


 

Please note that our courses are not currently open to members of the public or staff from other authorities.

Please read on for further information on the following courses:

• Effective SEN Meetings with Parents
• Excellent Email and Telephone Communication Skills
• Additional Courses
   

Effective SEN Meetings with Parents

Attending this course will help participants ensure that meetings with parents of children with special educational needs (SEN) are beneficial, productive and effective- for everyone involved.  Participants work on the following:

• Pre meeting considerations
• Opening statements including ‘yes set’ pacing
• Statements and mutual benefit statements
• Dealing with and raising objections
• Closing statements.
   

Excellent Email and Telephone Communication Skills

This course aims to help participants develop and enhance their telephone skills and email technique by working with them to:

• Gain deeper insights into key communication processes

• Utilise this understanding to improve email and telephone communication

• Increase competence and confidence when responding to angry, frustrated and emotional callers.
   

Further Information and Additional Courses

Please contact us for more information on either of these courses, or on our additional courses on:

·        Special Educational Needs: 'Mediation in Action' Workshop
This workshop looks at how mediation can be used in disagreements over provision for special educational needs and the benefits mediation brings.