London SEN Mediation Service: Training

The London SEN Mediation Service, accredited by the Civil Mediation Council Image of parent reading with child

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Training

The London SEN Mediation Service provides training courses to meet the needs of local authorities.

Topics covered include:

Managing Successful Meetings
Effective Email and Telephone Communication
Conciliation Skills
Effective Letter Writing Skills

Click here to read more about the different courses on offer

The London SEN Mediation Service’s training programmes enable participants to use effective communication and conflict management techniques.

Over 250 people have attended our courses so far. Feedback from participants is consistently excellent:

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Training

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Facilitators- Over 98% of participants rated the skill of the facilitators as excellent.
Group activities- Over 92% of participants rated group activities as excellent.
Course material- Over 92% of delegates found the course material to be high quality.
Relevance to role- Over 93% of delegates found the course content particularly relevant to their role.

This is typical of what the course participants say:

“What a fantastic day – I really enjoyed all of it, especially the role play!”

“It’s helped me to appreciate how effective I really am!”

“So nice to have time out of the office and learn something new, in a calm and relaxed environment.”

"The session was extremely informative and enjoyable. The trainers facilitated the session effectively and enabled everyone to feel involved."

"I really enjoyed the course. Thank you for explaining it so clearly."

"The whole course was very well constructed and delivered and was enjoyable throughout."

"I find group activities really hard but enjoyed these!!"

"Ideas were discussed and given to us that we can use practically. The trainer's enthusiasm and personal perspective and issues made it more real."

"I enjoyed the way the course was presented, it felt very comfortable and non-threatening."

"Excellent safe environment which allowed for development of skills. Even when tension was high and I was very nervous, I still felt supported in the task."

"Really well paced. Facilitators very accessible and part of group."

"Felt I'd learnt something new!"