Call us on
020 7837 2900

Please note that our courses are not currently open to members of the public or staff from other authorities.

Topics covered include:

• Mediation in Action- what is mediation and how does it work in disagreements over provision for special educational needs?

• Effective SEN Meetings with Parents

• Excellent Email and Telephone Communication

Click here to read more about the different courses on offer

The London SEN Mediation Service’s training programmes enable participants to use effective communication and conflict management techniques.

Over 365 people have attended our courses. Feedback from participants is consistently excellent:

• Facilitators- Over 97% of participants rated the skill of the facilitators as excellent.
• Course material- Over 93% of delegates found the course material to be high quality.
• Relevance to role- Over 93% of delegates found the course content particularly relevant to their role.

Here is what the course participants say:

“What a fantastic day – I really enjoyed all of it, especially the role play!”

“It’s helped me to appreciate how effective I really am!”

"Enjoyed getting fresh ideas for us to use to make our daily service better."

"I think I have learned how to put people at ease more and actually listen to what is being said."

“So nice to have time out of the office and learn something new, in a calm and relaxed environment.”

"The session was extremely informative and enjoyable. The trainers facilitated the session effectively and enabled everyone to feel involved."

"I really enjoyed the course. Thank you for explaining it so clearly."

"The whole course was very well constructed and delivered and was enjoyable throughout."

"I find group activities really hard but enjoyed these!!"

"Ideas were discussed and given to us that we can use practically. The trainer's enthusiasm and personal perspective and issues made it more real."

"I enjoyed the way the course was presented, it felt very comfortable and non-threatening."

"Excellent safe environment which allowed for development of skills. Even when tension was high and I was very nervous, I still felt supported in the task."

"Really well paced. Facilitators very accessible and part of group."

"Felt I'd learnt something new!"

"Found all of the course to be relevant. [I learnt] lots of hints and tips to put into practice."

"Will help me with being more confident in the way I have been working."

"I am now going to try to encourage more parents in our borough to engage in mediation before tribunals, lawyers etc."
 

Contact us to discuss training further on 020 7837 2900