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Mediator Profiles

Our mediators are all independent, highly skilled, experienced professionals.

They all have an accredited qualification in mediation and have received additional training in SEN legislation and practice.

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	Audrey Dorival has been a mediator since 1996. After completing her postgraduate law degree at the London School of Economics, Audrey qualified as a solicitor in 1991. She worked for 11 years as a litigator in private practice until 2002 when she became a full time mediator. Audrey has worked as a special educational needs mediator since 2002. She has also worked in other areas of conflict resolution including community, workplace and commercial disputes. Audrey is a mediation skills facilitator and a Centre for Effective Dispute Resolution (CEDR) accredited mediator.
Margaret Doyle is also a researcher on alternative dispute resolution (ADR). She trained as a mediator in 1987 and is accredited as part of the Legal Services Commission’s Mediation Quality Mark. She mediates in disputes involving special educational needs, disability discrimination, and community conflicts. She is also an independent complaints adjudicator for a London local authority. Margaret has worked with several voluntary-sector organisations involved in access to justice, including Advice Services Alliance, the National Consumer Council and the Public Law Project. She is also an independent director of The Ombudsman Service Ltd and the Office of the Independent Adjudicator for Higher Education.
	Elaine Giles qualified as a mediator with the Centre for Effective Dispute Resolution (CEDR) in 2002, and has worked with Kids in the area of Special Educational Needs since then, alongside working independently as a speech and language therapist. Elaine graduated in Linguistics and Language Pathology with a licence to practice Speech and Language Therapy in 1982, followed by 18 years working in the NHS with adults and children with communication difficulties in a variety of settings. These included nurseries, schools, day centres and hospitals. Elaine was also involved in management, research and work in the voluntary sector.
Rosetta Delisle graduated in Sociology from London University, gained a professional social work qualification and worked in social work and management for many years. She managed services for children and young people with disabilities. In this role, Rosetta worked closely with education, health and voluntary sector partners in planning, developing and providing services to children and their families. She ensured that young people made a smooth transition to adult services. Rosetta also undertakes complaints investigations under the Children Act 1989 and the NHS and Community Care Act 1990. Rosetta gained her certificate in Applied Mediation (SEN) in 2004.
	Anne Jones is the Co-ordinator of Merton and Sutton Mediation. She has been a mediator since 2001, working in the fields of community mediation, SEN and workplace mediation. She was previously a solicitor in private practice, specialising in housing law, and also worked for ten years in complaints investigation. Anne also provides training in mediation and conflict resolution.
Kate Douglas graduated in Mathematics and has lectured in higher education for many years. Until recently, Kate was a trustee and then chair of a mental health charity serving young people. She is currently a Mental Health Act Manager for an NHS trust and a volunteer in the criminal justice system. Kate has a diploma in law and qualified for the Certificate in Applied Mediation (SEN) in 2004.
	Venti Costantini has worked as a mediator with the London SEN Mediation Service since September 2001. Until recently he worked as a Head teacher of an early year’s provision. He has also had 16 years experience as a counsellor.
Anne Ruff qualified as a mediator in 2004 when she obtained a Certificate in SEN Mediation. She has lectured in law at Middlesex University for many years, and is currently a Visiting Senior Lecturer. She writes, researches and advises on aspects of education law, as well as chairing school admission and exclusion appeal panels.		Photo not currently available
	Helen Clarke has trained as a mediator with the London SEN Mediation Service and as a commercial mediator. She has been with the Service since 2004. Helen was previously a barrister specialising in housing law, and now works in leasehold tribunals.